Live Web Chat

 Sep 21, 2016   Alliance   No Comments. 

Top 10 Best Practices for Live Chat Customer Support

Live chat is the current darling of the online customer support arsenal, and it is not difficult to understand why. Customers prefer to talk with a live person, but they don’t always have time to wait on hold using the telephone. Email support can take days to get a response. Live chat is immediate and […]

 Sep 21, 2016   Alliance   No Comments. 

Live Chat Elevates Customer Experience to New Level

In a customer-facing business strategy, there are few customer engagement tools as effective as live chat. If your company’s website offers online ordering, an email helpdesk or a link to telephone support, you are on the right track. But research shows that a live chat option goes much farther toward offering your current and potential […]