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 Sep 21, 2016   Alliance   No Comments. 

Top 10 Best Practices for Live Chat Customer Support

Live chat is the current darling of the online customer support arsenal, and it is not difficult to understand why. Customers prefer to talk with a live person, but they don’t always have time to wait on hold using the telephone. Email support can take days to get a response. Live chat is immediate and […]



 Sep 21, 2016   Alliance   No Comments. 

Live Chat Elevates Customer Experience to New Level

In a customer-facing business strategy, there are few customer engagement tools as effective as live chat. If your company’s website offers online ordering, an email helpdesk or a link to telephone support, you are on the right track. But research shows that a live chat option goes much farther toward offering your current and potential […]



 Aug 16, 2016   Alliance   No Comments. 

How to Increase Lead Generation the Right Way

Lead generation is an important part of growing your business, but it can also be a time-consuming process. You may need to increase your staff as you sift through the potential customers and deal with both outbound and inbound calls. Alliance can help your business increase sales in the right way. Specialize Your Teams Many […]



 Aug 16, 2016   Alliance   No Comments. 

Can Direct Marketing Give Replicable Results?

When done correctly, direct marketing, which could include outbound calling or mailing, can lead to results you can replicate. This type of lead generation may help increase sales in a big way. More often customers are expecting their advertising to be personalized thanks to the huge online presence of customers and companies alike. Of course, […]



 Aug 16, 2016   Alliance   No Comments. 

3 Reasons It Can Be Hard to Scale Lead Generation With an In-House Sales Team

Outbound prospecting, which is a lead generation method that sees companies reach out to people who may be interested in their services, may lead to an increase in sales. However, taking on this type of dialing and calling as an in-house sales team may be less than ideal. Many businesses choose to turn to an […]