ID | Date | Agent_ID | Agent_Name | Name | Agent_Last_Name | Campaign_ID | Campaign | Agent_Role | Is_Active | Call Count | Primary Lead Count | Secondary Lead Count | Tertiary Lead Count | Error_Count | Exceeded_Wrap_Time_Count | Held_Count | Inbound_Count | Outbound_Auto_Count | Outbound_Manual_Count | Wrap_Duration | Talk_Duration | Bill_Duration | Recorded_Duration | Available_Duration | Idle_Duration | Hold_Duration | Productive_Duration | Staff_Duration | Average_Available_Duration | Average_Idle_Duration | Average_Recorded_Duration | Average_Handle_Duration | Average_Wait_Duration | Average_Talk_Duration | Average_Wrap_Duration | Average_Hold_Duration | Average_Bill_Duration | Total_Cost | Cost_Per_Call | Cost_Per_Primary_Lead | Cost_Per_Secondary_Lead | Cost_Per_Tertiary_Lead | Calls_Per_Primary_Lead | Calls_Per_Secondary_Lead | Calls_Per_Tertiary_Lead | Calls_Per_Error | Calls_Per_Exceeded_Wrap_Time | Primary_Leads_Per_Hour | Secondary_Leads_Per_Hour | Tertiary_Leads_Per_Hour | Errors_Per_Hour | Exceeded_Wrap_Time_Per_Hour | Inbound_Calls_Per_Hour | Outbound_Auto_Calls_Per_Hour | Outbound_Manual_Calls_Per_Hour | Productive_Percentage |
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Alliance DMS
1050 W Pipeline Rd Suite 103
Hurst, TX 76053-4730
PHONE: 800-706-0608
EMAIL: Info@alliancedms.com
Contact Us
Alliance DMS
1050 W Pipeline Rd Suite 103
Hurst, TX 76053-4730
PHONE: 800-706-0608
EMAIL: Info@alliancedms.com
Contact Us