Live Agent Services

Dedicated Agent Services

Alliance dedicated service models offer extensive and flexible contact center solutions to clients with higher call volumes or clients that require specialized product and service knowledge. We’ll build a team of dedicated contact center representatives, specifically trained in your company’s culture, products and service expectations to effectively represent your company values and brand personality.

Our goal is to create a dedicated team of brand advocates who provide exceptional customer care, build brand loyalty and create an outstanding customer experience overall. Our comprehensive training regimen transforms our customer service representatives into “brand ambassadors,” acting as a direct extension of your operations, marketing and sales teams – as if they were your own staff. Since our dedicated teams focus strictly on your business, brand personality, products & services they quickly become a direct extension of your own customer service team.

As with all of our contact center campaigns, our customizable programs can be tailored to your specific call center outsourcing needs. Scalable staffing options ensure ideal resource allocation through any fluctuation in your service requirements. Whether it’s a spike in activity due to the holiday season, a marketing promotion, product launch or upcoming event we have the immediate resources to increase bandwidth to your program. When volume declines, we can decrease staffing resources without layoffs and damaged morale.

Likewise, our agile call center infrastructure has the capacity to handle increased call volume during your peak business periods – and you pay no penalty for unused resources when your call volume slows down.

Shared-Agent Service Solutions

Our shared inbound call center service model offers optimal ROI for companies with moderate volume because you only pay for the actual time we are communicating with your customers – live chatting to process orders, answer product questions, check order status and provide an outstanding customer experience
We can provide shared agent live-chat outsourcing solutions during your normal business day, or we can extend coverage after-hours, either in the evening, overnight or over the weekend.

We have extensive experience delivering a shared team of customer service representatives for companies across a range of B2B and B2C industries, including e-commerce / e-retail and consumer goods, food and beverage, healthcare, technology and manufacturing.

img_22233