Outbound Contact Center

Combining 3+ decades of customer acquisition experience with superior sales methodologies and advanced dialer technology, Alliance delivers performance to enhance your sales revenue and profits overcoming common sales challenges across multiple channels. Alliance’s outbound solutions help to drive incremental sales, increase market share and strengthen customer relationships. Your investment in Alliance’s outbound services will pay a huge dividend in terms of superior customer experience and quality services.

From the very beginning of implementing your outbound campaign, team maps the revenue generation process with KPI’S in order to ensure that your sales objectives are aligned with business goals. Efforts are made with creative customer engagement techniques in mind and deployed by Alliance’s management teams that are highly experienced in outbound sales as well as call center operations in a variety of industries. Alliance’s understands the complexities of different business models and brings our expertise to implement an efficient and effective outsourcing solution.

Alliance takes a consultative approach in the design and management of your outbound call center campaign. From telemarketing to telesales, marketing research and even appointment setting, our goal is to turn each contact into a sale. Some of the benefits of our outbound services include:

  • Customized scripting
  • List scrubbing and testing
  • Multilingual/ bilingual capabilities
  • Onshore, Near-Shore, Off-Shore Solutions
  • Web-based or phone surveys tailored to your needs
  • Cross-selling/Up-selling
  • Real-time transfer of leads to sales reps
  • Brochure/literature and product fulfillment