Alliance’s robust QA software solution enables companies to actively implement QA programs and achieve a higher level of call quality to ensure higher customer satisfaction. Our Quality Assurance software solution ensures adherence to QA procedures and standards set by the company, making it possible to monitor agent performance, improve employee productivity, increase revenue, and target efficient utilization of resources. A few of the features included in our QA software solutions are – call quality monitoring, screen capturing, reporting, form design, etc. The raw data that is produced provides detailed insights into your contact center operations, such as quality adherence by the agents and whether quality standards are being met by agents.
An advanced quality assurance platform provides enterprises with data that’s useful in identifying a pattern in consumer complaints, better streamlining operations and insight into what the marketplace is saying about your products, services and brand.