For over 10 years, Alliance has been helping some of the world’s leading organizations improve their e-commerce and help desk service results. Upon engagement, a chat solution is configured and installed in way that monitors web site visitors page views, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When a company partners with Alliance, they can be rest assured that their online sales and service goals will be met and even exceeded right from the start. Through its Live Chat Services, Alliance has proven results and benefited many Fortune 100 clients in customer acquisition, lead generation, sales and customer services.
As part of a dedicated program, live-chat can be an integral channel to communicating with your customers. Alliance’s brand specialists use our advanced training and technology to interact with customers quickly and effectively.
Top Reasons for Implementing Alliance Web Chat Customer Service
- Reduce expenses
- Increase sales
- Improve customer service and loyalty
- Discover customer pain points
- Faster problem resolution
- Customer convenience
- Competitive advantages
- Expand market reach
- Proactive outreach
- Reports and analytics