Hello, my name is Agent calling from San Mateo Medical Center.
May I speak to First Name?
Hello, my name is Agent from San Mateo Medical Center.
May I speak to the parent or guardian of First Name?
Your medical home is Clinic Name,
located at: Address, Address2, City State, Zip Phone
You will be able to see a health care team who will give you the medical care you need for your health. This includes preventive and primary health care services and referrals to see specialists
We recommend that all new patients get an initial visit so that your provider will know if you are healthy or if you need anything to stay healthy.
In general, how would you rate your overall health?
Do you have a personal history of cancer? Did a parent or sibling have breast cancer?
We’re glad you’re one of our patients. If you need anything, please contact your clinic.
Do you have their phone number?
Clinic Name: Clinic Name
Clinic Number: Phone
We recommend that all adults see their provider at least once per year.
Please contact your clinic should you need anything. Do you have their phone number? Do you have their phone number?
Clinic Name: Clinic Name
Thank you for letting us know. If you ever decide you would like to see us, you can call the New Patient Connection Center at 650-372-3200.
Thank you so much for your time and have a great day!
Would you like to make your first primary care appointment now? I am happy to transfer you to one of our staff who will help you find an appointment time that works for you. It won’t take long.
[If YES] – Warm handoff to New Patient Connection Center: 650-372-3200
[If NO] – No problem. Please contact the New Patient Connection Center at 650-372-3200 when you are ready to make your first appointment.
We recommend that all new patients get a checkup.
I am happy to transfer you to one of our staff who will help you find an appointment time that works for you. It won’t take long.
[If YES] – Warm handoff to appropriate clinic [Clinic_Phone_Number]
[If NO] – No problem. Please contact your clinic should you need anything
If you need anything please call the New Patient Connection Center or your clinic. Thank you and have a good day.
Then you aren’t due for colon cancer testing.
You will receive the kit within 1 week and we ask you return the kit within 2 weeks of receiving it.
The kit will come with simple instructions and a prepaid envelope to mail back.
If you have any questions you can contact us at 650-372-3200.
Could you please confirm your mailing address?
It sounds like you do not need cervical cancer screening at this time, unless your previous test result was abnormal.
We are happy to schedule your pap smear appointment with our gynecology department located at the San Mateo Medical Center (on 39th Ave in San Mateo).
IF AGREE – Transfer to OBGYN call center: 650-573-3702